Senior Technical Product Owner

Remote | Full-time | Fully remote

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The Company

Recently acquired by Custom Ink, Printfection is a swag management platform that makes it easy for marketing managers to create and distribute branded merchandise. We’re the first SaaS solution revolutionizing the historically stagnant $20 billion dollar promo products industry.

We are a fully remote company. All of our processes, management and culture is focused around trusting our team to do great work wherever they’re located. We're a fun, mature startup and we are growing our team, fast!

The Position

As a key contributor to our product development and delivery team(s), the Senior Technical Product Owner represents the business interests of our SaaS-based platform within the product development function, with a focus on driving value for our customers. The Senior Technical Product Owner will collaborate with every business unit within Printfection, collecting and synthesizing feedback to enable their decisions about product requirements and prioritization. 

This position plays a central role in both revenue expansion and customer satisfaction. The Senior Technical Product Owner acts as a translator of Printfection business goals and customer needs to our technical resources, ensuring that the maximum benefit can be recognized from our engineering output. This position will communicate with both internal and external stakeholders, with a heavier emphasis on internal communication and near-term solution development.

Responsibilities

  • Contribute to, internalize, and champion the Printfection product roadmap in collaboration with Product leadership, the Product Manager, and other Product team members
  • Develop subject matter expertise of the Printfection platform of applications, its customers, user profiles, and the workflows between them
  • Develop and maintain a strong understanding of the basic Printfection technical architecture, database model, and APIs
  • Collaborate with the User Experience team to ingest user research and integrate it with product requirements to bring forth the most useful, usable, and visually pleasing experience for our users
  • Build, refine and prioritize the backlog of engineering work items for 1-2 product development delivery teams
  • Document for the engineering team(s) the upcoming enhancements and features as detailed “user stories”, complete with use case scenarios, product requirements, and acceptance criteria for the completed work
  • Act as the primary business point of contact for the product delivery team to address questions, ensure understanding of the work outcomes expected, and make critical, timely decisions regarding the solution options offered
  • Ingest, validate, and prioritize bug submissions
  • Perform and/or facilitate end user testing (UAT) on completed work from the product development team
  • Assist in release definition and deployment activities as needed to support the product delivery teams and our users
  • Participate (and sometimes present) in stakeholder meetings, industry events and conferences to communicate the value of the product development work and its relevance to the overall product platform and our customers/users

Requirements

  • Minimum of five (5) years of experience in a technical product management/product ownership role. A combination of business analysis, development, and technical product management experience would also be considered, with a minimum of three (3) years of experience in product ownership
  • Experience in an Agile software development environment, ideally with some of the most common Agile methodologies such as scrum or kanban
  • Minimum of two (2) years of combined experience working with API-based product development initiatives
  • Demonstrated history of creative problem solving in a software-centric role, with a strong preference for those with Enterprise B2B SaaS experience
  • Ability to apply both qualitative and quantitative data to assess the value of a work item and measure it against an assessment of its effort (Impact vs. Effort analysis)
  • Advanced written and verbal communication skills to foster positive working relationships and convey clear messaging in all communication channels
  • Ability to thrive equally in (and pivot between) periods of heavy collaboration with team members and periods of independent work and individual accountability
  • Demonstrated history in taking initiative and assuming ownership of processes that need to be improved and gaps in product deliverables that could be filled
  • The ability to navigate new environments and processes lacking in definition or organization, facilitating definition and organization where appropriate while simultaneously moving forward without it when necessary
  • Deadline mentality, high attention to detail, tech savvy, passion for building things that scale
  • Self-driven: you own your job with minimal supervision. This Quora post nails it

Preferred Qualifications

  • Advanced skills in researching and documenting business and software workflows 
  • Experience with configuring and interpreting product analytics
  • Experience using Jira and/or Aha!, maintaining synchronization between Product Development and Product Management tools.

Perks

  • Ground-floor opportunity, yet more than just an idea – millions in revenue, profitable
  • The rare chance to reinvent a $30bn industry from the ground-up
  • This is a remote opportunity with periodic travel to Denver, Colorado for team events
  • A fun, passionate (yet sane) work culture – we respect your weekends and personal life
  • A tight-knit team environment focused on success and growth both for Printfection and team members

Benefits

  • The Salary band for this role is $130,000 – $150,000 but will be adjusted based on work experience and skills
  • Health, dental, vision, life, and disability insurance
  • Full office set-up with computer, monitor, mouse, adapters, plus $300 annual benefit for additional office equipment and supplies
  • 401k w/ match
  • Generous vacation policy and eight and a half paid holidays

Diversity & Inclusion

Bring your authentic self to work! Our core values are We Care, We Learn and We Act which go hand in hand with Printfection being committed to a diverse and inclusive workplace. We are an equal opportunity employer. We do not discriminate based on race, color, ethnicity, religion, sex, gender, gender identity, sexual orientation, age, disability, veteran status or any legally protected status.